Workplace Violence

Forms of Violence:

• Physical assault: This includes hitting, pushing, kicking, or scratching by service users experiencing frustration, confusion, or emotional distress.
• Verbal abuse: Yelling, threats, insults, or racist/discriminatory language are common forms of verbal abuse social care workers face.
• Workplace bullying: This can come from colleagues or supervisors and involve intimidation, humiliation, or excessive workload.
• Violence from relatives:  Family members frustrated with care plans or service delivery may resort to verbal or physical aggression.

Why is Social Care at Higher Risk?

• Client vulnerability: Working with individuals with disabilities, mental health issues, or dementia can lead to unpredictable behavior.
• Stressful situations: Dealing with complex needs, limited resources, and time constraints can create a tense environment.
• Working alone: Home visits or working with limited support staff can increase vulnerability.

Preventing Violence in Social Care:

• Risk Assessments: Regularly assess risks associated with service users and working environments.
• De-escalation training: Equip staff with skills to de-escalate potentially violent situations and prioritize verbal communication and active listening.
• Safe working practices: Establish protocols for working alone, personal alarms, and clear reporting procedures.
• Supportive work environment: Promote open communication with supervisors, provide access to mental health resources, and foster a culture of zero-tolerance for violence.